Contact information

At Jomaro, we are passionate about helping your furry friends reach new heights safely and comfortably. Although our warehouse is based in Magnolia, Arkansas, we are delighted to serve pet lovers across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (14 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product dimensions, or return inquiries: 📧 support@jomaro.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 812-304-6308 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 1640 E Main St Apt B3 Magnolia, AR 71753-3818 United States

Customer Service Hours

Our team is based in Arkansas, USA (Central Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (CT)
  • Time Zone Guide:
    • We are 14 hours behind Singapore.
    • How it works: When it is 10:00 AM on Tuesday in Singapore, it is 8:00 PM on Monday here. We typically answer emails while you sleep, so you'll often see a reply in your inbox first thing in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • What is the weight limit for the pet stairs? Our stairs are designed to be sturdy and safe. Most models can support pets up to 50-60 lbs (approx. 22-27 kg). Please check the specific "Product Specifications" on the item page for exact limits.
  • Are the covers washable? Yes! We know paws can get muddy. Most of our pet stairs come with a removable, machine-washable cover. simply unzip, wash on cold, and air dry.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship larger items internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.
  • My item arrived damaged, what do I do? Please do not return a damaged large item immediately. Simply take a photo of the damage and the packaging, then email it to support@jomaro.shop. We will send a free replacement or offer a refund immediately.